Responsible Gaming
at jidbuzz

jidbuzz was built on the belief that online gambling should be an enjoyable form of entertainment — not a source of financial stress, family conflict, or psychological harm. As Bangladesh's trusted online casino and sports betting platform, we take our responsibility towards the wellbeing of our players as seriously as we take the quality of our games.

Our responsible gaming programme is not a box-ticking exercise. It is an active, ongoing commitment supported by real tools, trained staff, and clear processes. Whether you enjoy cricket betting during the BPL season, spin the reels on slots, or play live casino games, our goal is to ensure that your experience on jidbuzz remains within safe and healthy boundaries.

We use a combination of self-declaration at registration and documentary identity verification (KYC) to confirm the age of every player. Players who are found to be under 18 years of age will have their account closed immediately, all deposits returned (net of any withdrawals already made), and any winnings forfeited. We reserve the right to pass relevant details to appropriate authorities where required.

If you are a parent or guardian and you believe a minor in your care has registered on jidbuzz, please contact our support team at support@jidbuzz without delay. We will investigate promptly and take all necessary action to close the account and return funds as appropriate.

• Age verification is completed for all accounts before the first withdrawal is processed.
• Accounts showing indicators of underage use may be suspended pending verification at any time.
• jidbuzz staff are trained to identify and escalate potential underage usage.
• Promoting jidbuzz content to individuals under 18 is strictly prohibited.

Self-exclusion is the most powerful responsible gaming tool available on jidbuzz. When you activate self-exclusion, your account is immediately locked and you will be unable to log in, place bets, or make deposits for the duration of the exclusion period you have chosen. Self-exclusion is free, instant, and available to every jidbuzz player at any time.

During your self-exclusion period, jidbuzz will also suppress any marketing communications directed at your registered email or mobile number, including promotional offers, BPL season bonuses, and Eid cashback notifications. This suppression is automatic — you do not need to request it separately.

To activate self-exclusion, log in to your jidbuzz account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, and select your preferred period. Alternatively, contact our support team via live chat or at support@jidbuzz and a member of staff will process your self-exclusion request immediately, even outside of normal business hours.

Deposit limits are one of the most practical and effective tools for maintaining control over your gambling budget on jidbuzz. You can set a maximum amount in BDT (Bangladeshi Taka) that you are willing to deposit within a given time window. Once your limit is reached, jidbuzz will automatically block further deposits until the period resets.

Sometimes you need a short break from gambling without committing to a full self-exclusion period. jidbuzz's time-out and session control features give you flexible options to pause your activity for a defined period, after which your account access is automatically restored.

Problem gambling can affect anyone, regardless of age, income, or how long they have been gambling. Many people who develop a gambling problem are not aware of it in the early stages. jidbuzz encourages all players to regularly and honestly assess their own relationship with gambling using the checklist below.

If you answer "yes" to three or more of the following questions, we strongly encourage you to use our self-exclusion or time-out tools and to reach out for professional support.

jidbuzz strongly encourages any player who feels that gambling is negatively affecting their life to seek help without delay. Reaching out is a sign of strength, not weakness. Our team is here to support you, and several independent organisations provide free, confidential guidance in English to players based in Bangladesh and internationally.

When you contact jidbuzz's support team about a gambling concern, your conversation is treated with complete confidentiality. Staff are trained to respond with care and without judgement, and they will guide you through all available options — from temporary time-outs to permanent account closure.

jidbuzz takes the protection of minors extremely seriously. If you share a device with children or young people under the age of 18, we strongly recommend taking steps to prevent them from accessing jidbuzz or any other online gambling platform. While our own age verification processes are robust, parental controls at the device and network level provide an additional layer of protection.

The following measures are recommended for parents and guardians in Bangladesh who share devices with children:

• Use device-level parental control software to block access to gambling websites and apps.
• Set up separate user accounts on shared computers, tablets, and mobile phones, with restricted access profiles for children.
• Never save your jidbuzz login credentials in your browser if children have access to that device.
• Keep your jidbuzz account password private and do not share it with anyone, including family members under 18.
• Enable two-factor authentication (2FA) on your jidbuzz account to prevent unauthorised access.
• Use your internet service provider's parental control features to filter gambling content at the network level — many routers and mobile data plans in Bangladesh support this.

If you suspect that a minor has accessed your jidbuzz account, contact our support team immediately at support@jidbuzz. We will review the account activity, suspend the account pending investigation, and advise you on next steps to secure your account.